In order for us to better investigate this issue you need to add a little more non-personal information. Please add the troubleshooting information to your post. To find the Troubleshooting information: * Open Help (or click on three-line-icon and select Help). * Choose Troubleshooting Information. * Clear the checkbox "include account names". * Use the button Copy to clipboard to select all and copy to your clipboard. * Paste this in your post.