搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Why did IBM Trusteer Rapport Security Software stop working on Firefox after last update on 27 Jan 17?

  • 6 个回答
  • 13 人有此问题
  • 14 次查看
  • 最后回复者为 Dave Wirth

more options

IBM Trusteer Rapport Icon no long appears on the bar and does not function on firefox, still works on Chrome and Explorer. Reloaded Trusteer but still no joy?

IBM Trusteer Rapport Icon no long appears on the bar and does not function on firefox, still works on Chrome and Explorer. Reloaded Trusteer but still no joy?

被采纳的解决方案

Make sure you have the latest updates of your Trusteer software.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

You can contact Trusteer for support.

定位到答案原位置 👍 3

所有回复 (6)

more options

选择的解决方案

Make sure you have the latest updates of your Trusteer software.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

You can contact Trusteer for support.

more options

Well, did all that a number of times, so until Mozilla sorts it out I will not be using firefox any more, end of story.

more options

third-party applications hooking into firefox might need to adapt for new versions. ibm/trusteer is usually quite quick to do that, but you'd need to get into contact with their support: https://www.trusteer.com/support not much that mozilla can do in this regard...

more options

OK who is responsible, is it Monzilla or Trusteer ?? Trusteer stopped working right after the update from Monzilla?? so it would follow that Monzilla/Firefox are the problem?? Internet explorer and Chrome work for me with Trusteer so it is Monzilla who have to sort themselves out Dr. Watson.

more options

Thanks to all who responded, got a reply msg from Trusteer with a new link to download which solved the problem with firefox. Guess I wasn't the only one, good forum which actually works.

more options

IBM Security Trusteer Rapport Installation Complete

   HomeSupportIBM Security Trusteer Rapport Installation Complete

Latest Updates - Supported Browsers Chrome 58 and Firefox 52 now supported on Windows! Click here to update Rapport for Windows

How do I revert back to Firefox 52.0, which IS supported by Trusteer Rapport?