Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes

  • 2 个回答
  • 1 人有此问题
  • 9 次查看
  • 最后回复者为 kkanyi

more options

Firefox updated recently and has crashed since then... haven't been able to open it, even in safe mode. Crash ID: bp-7c1301fe-d530-4700-9da0-651f02170202

Firefox updated recently and has crashed since then... haven't been able to open it, even in safe mode. Crash ID: bp-7c1301fe-d530-4700-9da0-651f02170202

被采纳的解决方案

hi kkanyi, your crash report shows that you have both kaspersky and symantec antivirus products installed on your device. there is probably a conflict between those two...

定位到答案原位置 👍 1

所有回复 (2)

more options

选择的解决方案

hi kkanyi, your crash report shows that you have both kaspersky and symantec antivirus products installed on your device. there is probably a conflict between those two...

more options

Thanks phillipp!!! There was indeed a conflict with one of the antivirus software; took it out and Firefox started without an issue.