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I cannot access my account

  • 3 个回答
  • 9 人有此问题
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  • 最后回复者为 cor-el

Bill123456
Bill123456
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I have been using gmail.com for years. This morning I cannot access this email. Google automatically goes to my secondary account. Is this google's problem or is it a glitch with Firefox account?

Thanks

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

I have been using gmail.com for years. This morning I cannot access this email. Google automatically goes to my secondary account. Is this google's problem or is it a glitch with Firefox account? Thanks ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

由Chris Ilias于修改

所有回复 (3)

mattcamp
mattcamp
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Have you tried logging out of that secondary account and attempting to log in to your primary account once again?

That happens with Chrome, too.

Once you logged in with a user account in Gmail, when you access Gmail it goes automatically to that account, unless you specify to use another profile or log out.

由mattcamp于修改

Chris Ilias
Chris Ilias
  • Moderator
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I've removed the personal information from the original question. Please read Mozilla Support rules and guidelines, thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window