Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes

  • 4 个回答
  • 2 人有此问题
  • 4 次查看
  • 最后回复者为 tsbanks16

more options

Firefox always crashes upon startup and will not load anything. All software is up-to-date. Firefox has been wiped and reinstalled. Problem persists. Crash ID: bp-17929b5f-7836-45bb-a1ff-be9b21170821

Firefox always crashes upon startup and will not load anything. All software is up-to-date. Firefox has been wiped and reinstalled. Problem persists. Crash ID: bp-17929b5f-7836-45bb-a1ff-be9b21170821

所有回复 (4)

more options

Sorry to hear about the crashes and thank you for the crash report ID.

It indicates that the crash occurs in "MySpeed" which appears to be a program from Enounce that interacts with Firefox and other browsers.

Have you been using that software with Firefox for some time now? I don't see any new issues posted on their support page related to Firefox 55: http://www.enounce.com/support-known-issues

Looking at the article for Firefox 52, you may want to try disabling MySpeed integration with "Firefox's Plugin Container" to see whether that helps: http://www.enounce.com/FirefoxForMacSandboxInfo

more options

I just started using myspeed, but plenty of my classmates use it with no problem. Even with changing the sandbox level to 0, firefox still won't work. I have to completely inactivate myspeed for firefox to work, which defeats the purpose of having it.

more options

Did you quit Firefox and restart it after making the settings change?

If they still do not run together, could I suggest contacting the company's tech support to see whether they know of a new Firefox issue since their last update?

more options

Yes, no success with that. I gave up on firefox and wiped it from my computer. Myspeed works with Opera, so I'll just watch our out-of-class lectures through Opera instead of Firefox. At some point, it's just not worth the hassle of trying to make firefox cooperate when we run on a pretty tight schedule. But thank you for your help!!