Are you using the Firefox version from the repositories of your Ubuntu Linux distribution or the Firefox version from the official Mozilla server?

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

• https://www.mozilla.org/en-US/firefox/all/

You shouldn't need to use the Terminal to find your crash reports but rather dive into your file manager (Nautilus by default in Ubuntu) and go to your home directory and enable hidden files by pressing Ctrl + H. Go to .mozilla/firefox/Crash Reports/submitted Copy / paste the first 5 crash reports with bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx,txt (x being alphanumberic characters) into a reply here.

this is my crash report: bp-f549d951-f95e-44d7-ace7-b44671170821.txt then what should i do?

cor-el said

Are you using the Firefox version from the repositories of your Ubuntu Linux distribution or the Firefox version from the official Mozilla server? Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

• https://www.mozilla.org/en-US/firefox/all/

Moses said

You shouldn't need to use the Terminal to find your crash reports but rather dive into your file manager (Nautilus by default in Ubuntu) and go to your home directory and enable hidden files by pressing Ctrl + H. Go to .mozilla/firefox/Crash Reports/submitted Copy / paste the first 5 crash reports with bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx,txt (x being alphanumberic characters) into a reply here.

this is my crash report: bp-f549d951-f95e-44d7-ace7-b44671170821.txt then what should i do?

cor-el said

Are you using the Firefox version from the repositories of your Ubuntu Linux distribution or the Firefox version from the official Mozilla server? Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

• https://www.mozilla.org/en-US/firefox/all/

i cannot open browser at all.. how can i downloaded it?

You can use another computer to download and save the full Firefox installer.

You can find the full version of the current Firefox release (55.0.2) in all languages and all operating systems here:

• https://www.mozilla.org/en-US/firefox/all/
• https://www.mozilla.org/en-US/firefox/notes/

See also:

• http://kb.mozillazine.org/Installing_Firefox#Linux