Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Deleted Email Account Keeps Reappearing

  • 1 个回答
  • 1 人有此问题
  • 10 次查看
  • 最后回复者为 Matt

scott.magee
scott.magee
more options

Hi, I have a few clients now that have moved to Office 365 and when setting them up I've removed their old IMAP accounts with the same name and added the office 365 IMAP account to replace it.

Each time Thunderbird lets me do this successfully but then after a restart the old email account reappears.

When I click on any sub-menu item under settings I get "An account with this name already exists. Please enter a different account name" I select the account name again under account settings and at the bottom select Account Actions>remove account and I get "Removal Succeeded". The account disappears again but only until next time it's restarted.

Please can you help? Thanks Scott

Hi, I have a few clients now that have moved to Office 365 and when setting them up I've removed their old IMAP accounts with the same name and added the office 365 IMAP account to replace it. Each time Thunderbird lets me do this successfully but then after a restart the old email account reappears. When I click on any sub-menu item under settings I get "An account with this name already exists. Please enter a different account name" I select the account name again under account settings and at the bottom select Account Actions>remove account and I get "Removal Succeeded". The account disappears again but only until next time it's restarted. Please can you help? Thanks Scott

所有回复 (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Change the account name that appear in the dialog with the cursor. My guess is you have identified a bug. Thunderbird should now do anything in the accounts dialog while duplicate account names exist, so th bug is pretending that it has done something. But lets confirm that guess by changing the names involved.

Are you modifying the Outgoing server (SMTP) entries? lots of folk forget to remove entries from there and get weird sending errors because old and non existent mail accounts stay there after the incoming account is removed.