搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I have been using Firefox for severak years and always update to latest version. It has always worked fine until this evening. Now I get a blank page and cannot

  • 2 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

more options

When I open Firefox, I get a page with New tab at top and my bookmarks tool bar. I cannot open anything from it. Chrome and Internet Explorer work fine.

When I open Firefox, I get a page with New tab at top and my bookmarks tool bar. I cannot open anything from it. Chrome and Internet Explorer work fine.

所有回复 (2)

more options

I think it is a corrupted profile. Go through this and should be able to help you. https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Do remember to save bookmarks/passwords/profile before working on them.

Please let us know if this solved your issue or if need further assistance.

more options

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox