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Unified folders option does not stay selected

  • 8 个回答
  • 1 人有此问题
  • 20 次查看
  • 最后回复者为 t12345

t12345
t12345
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Selecting view->Folders->Unified does not keep unified selected. It doesn't change anything and when looking at the option again, the "All" is still selected.

thunderbird 52.4.0 on ubuntu gnome 17.04

Thunderbird information: 

 Application Basics

   Name: Thunderbird
   Version: 52.4.0
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0
   Profile Directory: Open Directory

             (Local drive)
   Application Build ID: 20171009153957
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account11:
     INCOMING: account11, , (imap) outlook.office365.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , outlook.office365.com:587, alwaysSTARTTLS, passwordCleartext, true

   account13:
     INCOMING: account13, , (imap) outlook.office365.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , outlook.office365.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Enigmail, 1.9.8.3, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
   Expression Search / Google Mail UI, 1.2, true, {03EF8A6E-C972-488f-92FA-98ABC2C9F8B9}
   GNotifier, 1.11.0, true, jid1-OoNOA6XBjznvLQ@jetpack
   Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com
   Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
   Send Later, 6.3.1, true, sendlater3@kamens.us
   Thunderbird Conversations, 2.13.3, true, gconversation@xulforum.org
   GNOME keyring password integration, 0.2.1-signed.1-signed, false, gnomekeyring@guillermo.molina
   Mailbox Alert, 0.16.4, false, {9c21158b-2c76-4d0a-980a-c51fc9cefaa7}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 52.4.0
     font.internaluseonly.changed: false
     gfx.crash-guard.glcontext.appVersion: 45.5.1
     gfx.crash-guard.glcontext.deviceID: Gallium 0.4 on NVD9
     gfx.crash-guard.glcontext.driverVersion: 3.0 Mesa 11.2.0
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 7d4454dc-b58d-413d-9966-50148748004
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.automatic-ntlm-auth.trusted-uris: https://outlook.office365.com
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1501746675
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     print.print_bgcolor: false
     print.print_bgimages: false
     print.print_colorspace: default
     print.print_downloadfonts: false
     print.print_evenpages: true
     print.print_in_color: true
     print.print_margin_bottom: 0.5
     print.print_margin_left: 0.5
     print.print_margin_right: 0.5
     print.print_margin_top: 0.5
     print.print_oddpages: true
     print.print_orientation: 0
     print.print_page_delay: 50
     print.print_paper_data: 0
     print.print_paper_height: 279.40
     print.print_paper_name: na_letter
     print.print_paper_size_type: 1
     print.print_paper_size_unit: 1
     print.print_paper_width: 215.90
     print.print_plex_name: default
     print.print_resolution_name: default
     print.print_scaling: 1.00
     print.print_shrink_to_fit: true
     print.print_to_file: false
     print.print_unwriteable_margin_bottom: 56
     print.print_unwriteable_margin_left: 25
     print.print_unwriteable_margin_right: 25
     print.print_unwriteable_margin_top: 25

 Graphics

     GPU #1
     Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 620 (Kabylake GT2)
     Vendor ID: Intel Open Source Technology Center
     Device ID: Mesa DRI Intel(R) HD Graphics 620 (Kabylake GT2)
     Driver Version: 3.0 Mesa 17.0.7

     Features
     WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 620 (Kabylake GT2)  -- 3.0 Mesa 17.0.7

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: skia
     CairoUseXRender: 0

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6
Selecting view->Folders->Unified does not keep unified selected. It doesn't change anything and when looking at the option again, the "All" is still selected. thunderbird 52.4.0 on ubuntu gnome 17.04 Thunderbird information: Application Basics Name: Thunderbird Version: 52.4.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0 Profile Directory: Open Directory (Local drive) Application Build ID: 20171009153957 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account11: INCOMING: account11, , (imap) outlook.office365.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , outlook.office365.com:587, alwaysSTARTTLS, passwordCleartext, true account13: INCOMING: account13, , (imap) outlook.office365.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , outlook.office365.com:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports Extensions Enigmail, 1.9.8.3, true, {847b3a00-7ab1-11d4-8f02-006008948af5} Expression Search / Google Mail UI, 1.2, true, {03EF8A6E-C972-488f-92FA-98ABC2C9F8B9} GNotifier, 1.11.0, true, jid1-OoNOA6XBjznvLQ@jetpack Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com Send Later, 6.3.1, true, sendlater3@kamens.us Thunderbird Conversations, 2.13.3, true, gconversation@xulforum.org GNOME keyring password integration, 0.2.1-signed.1-signed, false, gnomekeyring@guillermo.molina Mailbox Alert, 0.16.4, false, {9c21158b-2c76-4d0a-980a-c51fc9cefaa7} Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 52.4.0 font.internaluseonly.changed: false gfx.crash-guard.glcontext.appVersion: 45.5.1 gfx.crash-guard.glcontext.deviceID: Gallium 0.4 on NVD9 gfx.crash-guard.glcontext.driverVersion: 3.0 Mesa 11.2.0 gfx.crash-guard.status.glcontext: 2 mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: 7d4454dc-b58d-413d-9966-50148748004 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.automatic-ntlm-auth.trusted-uris: https://outlook.office365.com network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1501746675 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true print.print_bgcolor: false print.print_bgimages: false print.print_colorspace: default print.print_downloadfonts: false print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 279.40 print.print_paper_name: na_letter print.print_paper_size_type: 1 print.print_paper_size_unit: 1 print.print_paper_width: 215.90 print.print_plex_name: default print.print_resolution_name: default print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 Graphics GPU #1 Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 620 (Kabylake GT2) Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) HD Graphics 620 (Kabylake GT2) Driver Version: 3.0 Mesa 17.0.7 Features WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 620 (Kabylake GT2) -- 3.0 Mesa 17.0.7 AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: skia CairoUseXRender: 0 JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

由t12345于修改

所有回复 (8)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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I see you have many addons installed, including Unity.

Does the problem reproduce in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

t12345
t12345 提问者
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On restarting with addons disabled option. This dialog box comes up before starting. I select "Continue with Safe Mode". (I assume that this is right). With thunderbird in this state, problem persists. Hope I correctly did safe mode :) Thanks very much for your help

sfhowes
sfhowes
  • Top 10 Contributor
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I suggest you delete virtualfolders.dat from the profile folder (Help/Troubleshooting Information, click Open Folder, close TB) and the 'smart mailboxes' folder from the Mail subfolder.

http://kb.mozillazine.org/Unified_Folders_not_working

I notice that your outgoing server is outlook.office365.com. Is that working? The current recommendation is smtp.office365.com.

t12345
t12345 提问者
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There does not appear to be a smart mailboxes folder in the Mail subfolder, I have the following folders in /profile_folder/Mail : Local Folders, localhost, localhost-1 (screenshot attached)

sfhowes
sfhowes
  • Top 10 Contributor
more options

I'm not a Linux user, but you might have to enable the viewing of hidden files and folders. Even so, there may not be a smart mailboxes folder in your setup, in which case deleting virtualfolders.dat might be sufficient.

t12345
t12345 提问者
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I did try that but it did not appear to be there

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

how did you get to your profile folder? There is a button in the troubleshooting information on the help menu to show the profile folder. Use it to make sure what Thunderbird thinks is your profile and you think is your profile is the same place.

t12345
t12345 提问者
more options

That is what i did. There seem to be a number of different folders for imap, mail, etc. I did copy my .thunderbird from another computer as i had hoped to keep the configuration. Unified folders was enable on the other computer. The original computer was also a linux machine