搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Update / Refresh / Missing bookmarks

more options

I updated Firefox on my laptop. Then it suggested I refresh. After I did, my bookmarks disappeared. I've been trying to get them back & the restore file was empty. I uninstalled & reinstalled. After I signed back in it removed all the bookmarks from my phone. I am freaking out!

I updated Firefox on my laptop. Then it suggested I refresh. After I did, my bookmarks disappeared. I've been trying to get them back & the restore file was empty. I uninstalled & reinstalled. After I signed back in it removed all the bookmarks from my phone. I am freaking out!

所有回复 (1)

more options

This advice is for your desktop:

Refresh should have moved your entire old Firefox settings (profile) folder to the desktop, inside an Old Firefox Data folder.

In your old profile folder you should find a folder named bookmarkbackups and inside there should be several files with dates embedded in them so you can confirm how recent they are. They also will have the number of items (folders + bookmarks) mentioned in the file name so you can see if any are unexpectedly small.

To restore one of those backups to your running Firefox, see the steps in the following article. You'll use the "Choose File" item on the Restore menu to point Firefox up to your desktop and into your old profile to restore an old backup.

Restore bookmarks from backup or move them to another computer

Does that work?