搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

On Windows 7 with the latest Kasperky Total Security been installed, the Firefox update to Quantum version results in disability to restart Windows.

  • 5 个回答
  • 2 人有此问题
  • 2 次查看
  • 最后回复者为 SoterRetos

more options

Since Firefox updated to the latest Quantum version, my Windows 7 wouldn't restart as far as Kaspersky Total Security is installed, in contrast to what was being happened just before this latest version of Firefox.

Since Firefox updated to the latest Quantum version, my Windows 7 wouldn't restart as far as Kaspersky Total Security is installed, in contrast to what was being happened just before this latest version of Firefox.

所有回复 (5)

more options

So what O/S version x86 or x64 and what FF version x86 or x64 are we talking about? And how did it update? Sounds like Kaspersky is overly intrusive and blocking the FF from running. Did you disable Kasp and see what happens?

more options

O/S: Windows 7 Ultimate (x86) FF: Quantum 57.0.2 (32-bit) automatically updated On previous versions of FF and KTS there is not such a problem. Since the latest FF update I only encounter with the "Missing or inaccessible profile" issue. After updating to the latest KTS, as it is recommended in the relative question, the Windows fail to restart.

more options

Your going to have to disable Kasp to see what else is going otherwise this will be going in circles. Sounds like Kasp is causing problem from it's update.

由WestEnd于修改

more options

How to disable Kasperky since the Windows refuses to start?

more options

In any case, I'd prefer to keep Kaspersky and to go back to a previous version of Firefox, disabling the possibility of automatic updates, if it is possible. Otherwise I have to sacrifice and ditch Firefox, to my great regret!...

由SoterRetos于修改