搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Asked for recovery details by Gmail at every login

  • 5 个回答
  • 2 人有此问题
  • 80 次查看
  • 最后回复者为 mikexx

more options

I have multiple Gmail accounts and passwords saved in Firefox, but every time I start Firefox, I'm asked by Gmail to "Protect my account" by confirming that my email and phone number are correct.

Any fix?

Thanks

I have multiple Gmail accounts and passwords saved in Firefox, but every time I start Firefox, I'm asked by Gmail to "Protect my account" by confirming that my email and phone number are correct. Any fix? Thanks
已附加屏幕截图

由mikexx于修改

被采纳的解决方案

Empty your cache and delete all google cookies.

Please let us know if this solved your issue or if need further assistance.

定位到答案原位置 👍 2

所有回复 (5)

more options

I have no issue logging into my gmail from FF57.0.4 nor from Chrome. This is something from Gmail if you don't have it confirmed then this will come up so this isn't a FF issue but a Gmail user setting.

more options

Thanks for the answer.

The problem must come from FF as I don't encounter the same problem with Chrome or Chrome-based browsers with my same Gmail accounts.

由mikexx于修改

more options

选择的解决方案

Empty your cache and delete all google cookies.

Please let us know if this solved your issue or if need further assistance.

more options

Normally, after you enter the extra authentication, Google will set a persistent cookie so that you do not have to do it again on the same device -- until that cookie is cleared.

There are many ways for this not to go according to plan:

  • Using a private window for Google, cookies are dumped when all the private windows are closed
  • Using session only cookies
  • Setting Firefox to clear cookies when it closes
  • Using an add-on that clears cookies
  • Using external software that cleans browser data
more options

Clearing all the cache and all the cookies + disabling some add-ons worked. I had to restart a couple of times till it worked. Now, it even works with the add-ons re-enabled.

Thanks for your help.