搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

My OS crashed, downloaded Thunderbird, my local folders are gone and I want them back, how?

  • 7 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 Matt

more options

This is the second time I've lost my e-mail folders! This time I had a crash of Win 10. I was able to reset everything but Thunderbird didn't come back up. I installed It again, got access to most of my inbox, but I need my local folders. How do I get those back?

This is the second time I've lost my e-mail folders! This time I had a crash of Win 10. I was able to reset everything but Thunderbird didn't come back up. I installed It again, got access to most of my inbox, but I need my local folders. How do I get those back?

所有回复 (7)

more options

Your OS crashed... as your Thunderbird "Local Folders were on the same hard disk, what did you do with the disk? Any chance of recovery depends on what you did and how you recovered from the crash so be specific.

more options

Load them from your backup.

more options

What backup? I don't back up my e-mail?

more options
more options

I started using Thunderbird as a favor to a friend who was trying to build community. Yes this is the second time I've lost most of my e-mail, all of my folders. And each time I've asked for help, I've received arrogant and condescending responses. Obviously I'm not the user you are looking to support. Simply because I'm not a tech nerd, is no reason for your lofty tone. I assumed that my e-mail, folders and mail, were stored on a server and that by logging into my account everything would be there. Imagine my surprise when that wasn't the case. I use Yahoo as a back up and when I logged back in my folders were all just as I left them. I'll be leaving Thunderbird because of your horrible service. I'm sure you could care less, which makes it the right decision for me. Best of luck keeping subscribers like me. You're going to need it!

more options

It was advice. Get over yourself.

more options

Martinigal said

I assumed that my e-mail, folders and mail, were stored on a server and that by logging into my account everything would be there. Imagine my surprise when that wasn't the case. I use Yahoo as a back up and when I logged back in my folders were all just as I left them.

You assumed incorrectly obviously, the folder is called Local because it is just that. But I made that clear yesterday. Given you have not answered my questions I get no option but to give up.