Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashes when file dialog box is displayed

  • 2 个回答
  • 2 人有此问题
  • 2 次查看
  • 最后回复者为 kcprograms

Tony
Tony
more options

My install of firefox crashes whenever a file dialog box is displayed (e.g. when browsing to select a file to upload, or if downloading a file when the option to specify save location is enabled).

Firefox terminates and a a dialog is displayed asking if I would like to debug the application. about:crashes tells me that crash reports have been submitted.

I have tried various things as below, none of these work

  • Starting in safe mode
  • Uninstalling and re-installing
  • Running windows cleanup tools (e.g. SFC / scannow and DISM)

I've been surviving by avoiding dialog boxes wherever possible but it's pretty painful and I have to join the dark side (Chrome) if I ever want to upload anything.

Any help appreciated, many thanks for your time

Tony

My install of firefox crashes whenever a file dialog box is displayed (e.g. when browsing to select a file to upload, or if downloading a file when the option to specify save location is enabled). Firefox terminates and a a dialog is displayed asking if I would like to debug the application. about:crashes tells me that crash reports have been submitted. I have tried various things as below, none of these work * Starting in safe mode * Uninstalling and re-installing * Running windows cleanup tools (e.g. SFC / scannow and DISM) I've been surviving by avoiding dialog boxes wherever possible but it's pretty painful and I have to join the dark side (Chrome) if I ever want to upload anything. Any help appreciated, many thanks for your time Tony

所有回复 (2)

Tony
Tony 提问者
more options
  • edit*

I meant to say about:crashes tells me that NO crash reports have been submitted.

kcprograms
kcprograms
more options

I believe I may know why this is happening to some users. I am not certain, but I believe it's not actually a Firefox issue, it's an issue with the Microsoft API for opening the file dialog interface. When you disable the Libraries and Favorites in Windows Explorer Notepad also crashes when opening the file dialog interface, but only when trying to save a new file.

The following 2 pages explain the nature of the changes I am talking about: https://www.askvg.com/how-to-remove-favorites-from-windows-7-explorers-navigation-pane/ https://www.askvg.com/how-to-remove-libraries-from-windows-7-explorers-navigation-pane/

While I believe this to be a Microsoft problem I am pretty sure a workaround could be worked into the Firefox code rather than requiring the user to find one.

EDIT: By the way, there is a workaround found in these forums which I can confirm does work by unchecking "Automatically expand to current folder" in the Windows Explorer options.

由kcprograms于修改