搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Chinese characters don't display in email

  • 3 个回答
  • 1 人有此问题
  • 18 次查看
  • 最后回复者为 WestEnd

more options

When I access my email (swissmail) with firefox (quantum) on my home computer (Windows 10) Chinese characters display incorrectly as question marks. Using edge or chrome there is no issue with the display of the characters in my email, so I know it's not a swissmail or windows problem. I have gone through the language add-ons to add both simplified and traditional Chinese. I have clicked the box under Fonts that says "Allow pages to choose their own fonts". Still, the characters do not display correctly in firefox. Any suggestions?

When I access my email (swissmail) with firefox (quantum) on my home computer (Windows 10) Chinese characters display incorrectly as question marks. Using edge or chrome there is no issue with the display of the characters in my email, so I know it's not a swissmail or windows problem. I have gone through the language add-ons to add both simplified and traditional Chinese. I have clicked the box under Fonts that says "Allow pages to choose their own fonts". Still, the characters do not display correctly in firefox. Any suggestions?

所有回复 (3)

more options

This usually happens when Firefox has a problem to use a specific font.

What font is specified and what font is Firefox trying to use?

You can right-click and select "Inspect Element" to open the builtin Inspector with this element selected. You can check the font used for selected text in the Font tab in the right pane of the Inspector.

Note that this is not about the font-family CSS rule, but about the font that Firefox actually uses as shown in the Font tab.

more options

Thanks for the response. Under "Inspect Element" the font is Arial. Other fonts in the page are listed as Times New Roman, Arial bold, and Arial italic. I understand that firefox should use Simsum to display Chinese characters, right? How can I activate that in my email? Chinese characters show up just fine on other sites.

more options

AFAIK unless you use the FF chinese version there could be some language translation problem. Otherwise Chrome can translate most language to EN or to your native language.