搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

on itv hub itv, itv2, and itv4 are just grey square and the other channels normal

  • 7 个回答
  • 1 人有此问题
  • 8 次查看
  • 最后回复者为 willipad

more options

When I have firefox 60 running and go to itv hub website and login and select itv channel or itv 2 or itv 4 channels I just get a grey square. itvbe channel and itv 3 and citv channels works fine my operating system is opensuse linux 13.1 at the moment I am running firefox 54.0.1 with no problems at all

When I have firefox 60 running and go to itv hub website and login and select itv channel or itv 2 or itv 4 channels I just get a grey square. itvbe channel and itv 3 and citv channels works fine my operating system is opensuse linux 13.1 at the moment I am running firefox 54.0.1 with no problems at all

所有回复 (7)

more options

Hi, Have you been to the site and looked for trouble shooters or FAQ's or asked there support.??

Version 54.0.1 is not supported so I can not say what the issue maybe. It maybe that the browser is too old to pull up the info that is there. Try reinstalling or updating to Firefox 52.8.1esr if your Linux version can handle that. It could also be Video Card Drivers.

Please let us know if this solved your issue or if need further assistance.

more options

thank you for your answer but the problem starts when I update to firefox version 60.0.1 which is the latest version there is no issues with version 54.0.1 that is why I use version 54

more options

How about a link so other with 60.0.2 can test what your saying is happening.

more options

the link www.itv.com/hub/itv4 or /itv2 or /itv the fault only happens on live tv streaming if you select a pre-recorded video it works ok I this will help

more options

Did you get this when you went to the site before it loaded all the way?

more options

yes I did and I was able to sign in then you to select live tv thats when you get to choose the channels

more options

I have solved the problem you must make sure you have flash player always activated