Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Mozilla recently installed a new update on my pc, and since then I can't access Google search properly or Gmail at all.

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 philipp

Gudrun83
Gudrun83
more options

A couple of days ago, Mozilla updated my Firefox browser on my Windows laptop. While the rest of it works fine and I'm still cookied in to everything, I can no longer access my Gmail account - I get a response saying 'secure connection failed' with the following error code: SSL_ERROR_RX_RECORD_TOO_LONG. I also can't use the Google search function when I open a new browser window, although it does seem to work when I go to the Google homepage.

Any suggestions?

A couple of days ago, Mozilla updated my Firefox browser on my Windows laptop. While the rest of it works fine and I'm still cookied in to everything, I can no longer access my Gmail account - I get a response saying 'secure connection failed' with the following error code: SSL_ERROR_RX_RECORD_TOO_LONG. I also can't use the Google search function when I open a new browser window, although it does seem to work when I go to the Google homepage. Any suggestions?

所有回复 (1)

philipp
philipp
  • Moderator
more options

hi, thanks for reporting the problem, so far we have heard about this from avast/avg users whose security software is meddling with encrypted connections. firefox 61 introduced the better security protocol tls 1.3 & apparently avast can't cope with that yet.

as a workaround, please try to disable the scanning of https connections as described in https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_avast-and-avg-security-products