Firefox crashes
Hi team,
I've migrated some Ws to W10 and i am getting a lot of crashes with those Ws, I've reinstalled the program, removed the temp files, folders, changed the version, updated the drivers and bios of the machine but still i am having the same error; Could you help me to check the crash reports please and give me some help, thank you
所有回复 (5)
Hi,
The crashes in your screenshot are being caused by "dgapi.dll", which is apparently part of the "Digital Guardian" software; you might want to try contacting them for support. Alternatively, this thread suggests that there's a way to add an exception to Digital Guardian to prevent it from interfering with Firefox, perhaps you could try that?
Ok, it works for me, how can i put the exception on DG?
This post says that you can add an exception by editing a file in C:\Program Files\DGAgent; because I don't have access to the software myself, I don't know what the exact steps are. If you contact the software vendor, they can probably give you more specific directions.
Ok, thx for your time and your support
Was the problem removed? If so,
If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.