搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Unable to install add-ons after up

  • 6 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 Bob

more options

After recently upgrading to Firefox 64.0.2 (64 bit) I am unable to install add-ons. When I click "Add to Firefox" button I get the following error "An unexpected error occurred during installation" in a small red banner at top of the Add-on page. I have tried the following Add-ons https://addons.mozilla.org/en-US/firefox/addon/bookmark-search-plus-2/ https://addons.mozilla.org/en-US/firefox/addon/bookmark-search-plus-2/ https://addons.mozilla.org/en-US/firefox/addon/session-boss/

I have done a Refresh per a help article and still get the same unexpected error message.

There are currently no other add-ons installed.

After recently upgrading to Firefox 64.0.2 (64 bit) I am unable to install add-ons. When I click "Add to Firefox" button I get the following error "An unexpected error occurred during installation" in a small red banner at top of the Add-on page. I have tried the following Add-ons https://addons.mozilla.org/en-US/firefox/addon/bookmark-search-plus-2/ https://addons.mozilla.org/en-US/firefox/addon/bookmark-search-plus-2/ https://addons.mozilla.org/en-US/firefox/addon/session-boss/ I have done a Refresh per a help article and still get the same unexpected error message. There are currently no other add-ons installed.

所有回复 (6)

more options

Does other addons install besides these? Problem addon are not a ff browser end user help to fix but must be directed to the developer to find out if there is anything wrong when installing it.

由WestEnd于修改

more options
more options

I just tested this on a Windows 10 machine and did not have any issues.

I tested a passwords manager and https://addons.mozilla.org/en-US/firefox/addon/onenote-clipper/?src=collection

Are you still seeing this happen?

more options

WestEnd said

Problem addon are not a ff browser end user help to fix but must be directed to the developer to find out if there is anything wrong when installing it.

This is a community forum of users helping users of things related to (desktop) Firefox, including with Extensions.

Yes, some may get a better answer from the developer of the extension on complicated issues but it is not a requirement for people to go elsewhere for help with Extensions not made by Mozilla.

Not all third-party extension authors or companies that made the Extension does one on one support so you cannot expect Firefox users to rely on only that option for help. Many of these extensions are made available by the author for other people to use and may have little free time from work and life to be doing one on one support. I know one author of a particular popular extension quit making it (passed it on to other people) because it took too much in his busy schedule not only in making/maintaining it but with people expecting him to give them one on one support on every little issues.

Besides the OP was not necessarily having a issue about any particular Extensions but just with installing the Extensions (like the various examples listed in posts) from addons.mozilla.org/firefox/ for some reason.

Also issues with the addons.mozilla.org site can be posted about in https://discourse.mozilla.org/c/add-ons

more options

Can you save the XPI file to your desktop (right-click: Save Link As) and install the file locally via the extension manager?

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

more options

Got frustrated with it, so I downloaded Firefox 60.4.0esr and installed it. I no longer having the Add-on install issue. I cannot tell you (with absolute certainty) what my Firefox version was before upgrading to 64.0.2 (64-bit) because my upgrade history (in about:support page) is empty, which I am assuming got erased when performing some troubleshooting steps from various articles. I believe it was 59.02. I can say this because I "froze" my previous version because I had crashing problems caused by Digital Gaurdian (which is installed by my IT group and not allowed to disable or remove it).

https://support.mozilla.org/en-US/questions/1204196

I am suspecting that this download issue may also be related.