Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Cannot print any emails

  • 2 个回答
  • 2 人有此问题
  • 2 次查看
  • 最后回复者为 goinuts

goinuts
goinuts
more options

I have a home network of 3 win 10 PCs all connect to a Canon network printer. One PC cannot print Thunderbird emails from their accounts. The other two can and all 3 can print any other docs/webpages/images etc., needed.

I'm at a loss to fix this issue. The PC is running Thunderbird 60.4.0 but when trying to print an email, the process is finalised as per the other 2 PCs (Print popup -> Print -> box disappears etc.), but the print job remains in the print queue. I eventually have to go into the print queue and manually remove it. As I said, this PC can print from webpages/office/desktop etc., so I can only assume it's a Thunderbird issue.

Any ideas/help appreciated.

I have a home network of 3 win 10 PCs all connect to a Canon network printer. One PC cannot print Thunderbird emails from their accounts. The other two can and all 3 can print any other docs/webpages/images etc., needed. I'm at a loss to fix this issue. The PC is running Thunderbird 60.4.0 but when trying to print an email, the process is finalised as per the other 2 PCs (Print popup -> Print -> box disappears etc.), but the print job remains in the print queue. I eventually have to go into the print queue and manually remove it. As I said, this PC can print from webpages/office/desktop etc., so I can only assume it's a Thunderbird issue. Any ideas/help appreciated.

所有回复 (2)

Matt
Matt
  • Top 25 Contributor
  • Moderator
more options

but is it printing to the correct printer? is the name showing correctly when you select print?

goinuts
goinuts 提问者
more options

Matt said

but is it printing to the correct printer? is the name showing correctly when you select print?

We only have the one printer for the network and yes, it is the default and selected/showing.

由goinuts于修改