搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

New Firefox version 65 still doesn't support Netflix

  • 12 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 loyall

more options

Today Firefox upgraded to version 65. It still does not work with Netflix. Firefox version 60 was the last version to support Netflix. is there some reason that I do not understand why Mozilla may not want FF users to stream Netflix?

Today Firefox upgraded to version 65. It still does not work with Netflix. Firefox version 60 was the last version to support Netflix. is there some reason that I do not understand why Mozilla may not want FF users to stream Netflix?
已附加屏幕截图

被采纳的解决方案

My problem is resolved. After seven months, Netflix is once again streaming on my Win 10 32-bit computer. Today my computer upgraded to Windows 10 version 1809, and that fixed the problem.

定位到答案原位置 👍 0

所有回复 (12)

more options

Do you see this issue in a new profile? Profile Manager - Create, remove or switch Firefox profiles

more options

Tyler Downer. I have no idea what you are speaking about. Why would I want to create a new profile?

more options

You create a new profile to test if the issue still happens. I can play Netflix just fine, so there's an issue on your end. Please do that and let me know

more options

OK. If you want me to try it, then tell me how one goes about creating such a temporary profile. And then how to delete it.

more options

If you read the article I linked, it includes directions on how to do so

more options

See also previous threads about Netflix issues.

more options

Tyler Downer. Now I remember you from posts on my prior threads about Netflix. Sorry for the brain freeze. Now I am on board with your post about creating a new profile. You will recall that we have done this before. Creating profiles, that is.

Today I downloaded and reinstalled Firefox 65 32-bit. I also created a new profile. Guess what?? Netflix still gives the same Error Code: F7121-1331. Now that I have three times reinstalled Firefox and three times created a new profile, please do not suggest again that I create a new profile. Been there, done that. You know what the definition of insanity is.

more options

Ok so do this then. Backup any bookmarks. And then completely uninstall any firefox installs and delete any mozilla folder in the programfile x64 or x86 directory. And then download the right firefox matching your O/S bit version aka 64 to 64 and x86 to x86. And see if that doesn't change.

Otherwise you need to read this from netflix.

https://help.netflix.com/en/node/61874

more options

Thanks WestEnd. The Netflix help page you linked to is one I checked out six months ago when this problem first started. It simply says to use a supported browser, and that Firefox61- 65 are in fact supported browsers. As I pointed out previously in my threads, and which you may not have seen, Netflix telephone support says that Firefox 32-bit is a known issue with many Netflix subscribers, and they recommend switching to Chrome until Mozilla gets its act together. I have been waiting six months.

由loyall于修改

more options

选择的解决方案

My problem is resolved. After seven months, Netflix is once again streaming on my Win 10 32-bit computer. Today my computer upgraded to Windows 10 version 1809, and that fixed the problem.

more options

I don't know, why did you blame Mozilla for this issue.

Please mark your post as Solved.

more options

TyDraniu, You ask why. Because Netflix streamed on Internet Explorer and on Edge, but stopped streaming on Firefox 61. Netflix support said there were known issues with Firefox 32-bit. Do you have any idea why the Win1809 upgrade fixed the issue? I don't.