Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

I cannot install the latest update. I get the message "The update could not be installed. Please make sure there are no other copies of Thunderbird running etc"

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 sfhowes

Tony33
Tony33
more options

I am running Windows 10. Trying to update Thunderbird to v 38.5 to v 45.8. I receive the message "Software Update Failed. The update could not be installed. Please make sure there are no other copies of Thunderbird running on your computer, and then restart Thunderbird to try again."

I have tried the fixes outlined in this article with no luck https://support.mozilla.org/en-US/kb/thunderbird-software-update-failed

Can anyone assist solve this problem?

I am running Windows 10. Trying to update Thunderbird to v 38.5 to v 45.8. I receive the message "Software Update Failed. The update could not be installed. Please make sure there are no other copies of Thunderbird running on your computer, and then restart Thunderbird to try again." I have tried the fixes outlined in this article with no luck https://support.mozilla.org/en-US/kb/thunderbird-software-update-failed Can anyone assist solve this problem?

所有回复 (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Try deleting the profile lock file: open the profile folder, located by default at C:\Users\username\AppData\Roaming\Thunderbird\Profiles\8charstring.default

Allow viewing of hidden files and folders. Delete parent.lock.

Unless you have a compelling reason to use TB 45, download and run the installer for TB 60.7 over the existing installation.