Hello there cdndeuce.

We have read your message.

We try To help you.

Hello there, it could be that your thunderbird app has crashed for certain reasons.

Try to start the program in safe mode of your pc computer.

If there is no change, an adonn that you use may contain a bug.

First try restarting the thunderbird software in safe mode.

Then I will hear from you again.

https://support.mozilla.org/en-US/kb/thunderbird-crashes#w_getting-help-with-your-crash

can you also send a photo of this pop-up of all reporting topics?

thanks.

regards firefox volunteer.

Thanks you for your help!

I booted into safe mode but got the same pop up witf the same crash details as outlined above and here:

Application Name:	thunderbird.exe
Application Version:	60.7.0.7101
Application Timestamp:	5d001def
Fault Module Name:	thunderbird.exe
Fault Module Version:	60.7.0.7101
Fault Module Timestamp:	5d001def
Exception Code:	c0000005
Exception Offset:	0001fd80
OS Version:	6.1.7601.2.1.0.256.48
Locale ID:	4105
Additional Information 1:	0a9e
Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
Additional Information 3:	0a9e
Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

I have taken a screen print and attached it.

I have also backed up my profile file e.g. xxxxxxxx.default

I also forgot to mention that I don't have an addons.

Additional Information:

I installed Thunderbird from scratch on my wife's laptop and replace the roaming/Thunderbird folder form my backup and it appears to identical when started.

I'd prefer not to uninstall then reinstall if there might be another solution.

Thanks again.

simply reinstalling would be the simplest solution. Thunderbird does not remove setting or data when you reinstall, unlike products from Microsoft. It makes reinstalling simple.

Usually it also does not fix anything but windows and anti virus problems. In this case however as the not responding is a windows message I suggest reinstalling.