搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Thunderbird program lost my account settings and all past emails, local folders have disappeared, contacts still there, please help.

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 sfhowes

more options

Turning on my computer today, upon opening my Thunderbird email program I was confused when I was prompted to set up my account. It appears that from the last time I used the computer to today (7 days ) the computer/ program wiped all of the account details. The Thunderbird program was still in existence so I didn't need to download the program. So I re-establish creating the account with the same info as before, Thunderbird opens, to my surprise all of my previously saved emails and categorized local folders have vanished. The Junk and trash folders still contain unwanted emails, my address book is still intact. The digital signature info has been wiped out. Where have my emails gone? Can I retrieve them somehow? Please help. with thanks, Geoff

Turning on my computer today, upon opening my Thunderbird email program I was confused when I was prompted to set up my account. It appears that from the last time I used the computer to today (7 days ) the computer/ program wiped all of the account details. The Thunderbird program was still in existence so I didn't need to download the program. So I re-establish creating the account with the same info as before, Thunderbird opens, to my surprise all of my previously saved emails and categorized local folders have vanished. The Junk and trash folders still contain unwanted emails, my address book is still intact. The digital signature info has been wiped out. Where have my emails gone? Can I retrieve them somehow? Please help. with thanks, Geoff

所有回复 (1)

more options

You probably haven't lost your data, just that TB has lost track of the profile, so it started as if it was a new setup:

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared