搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

My friend has reinstalled firefox many times and she keeps getting a notification from Microsoft that her laptop has a virus. What can she do about this?

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 user633449

more options

I am a frequent user of this forum and I told her I will submit this for my guys lol and gals. You have always served me well. This started as a maware issue so she had it removed reinstalled firefox then brought it back. She is a employee of mine and her bell via firefox stopped working so for now has been using Chrome. Anyways she went back to Firefox today and a popup appeared saying its from Microsoft that she has a virus all very suspicious to me

Any ideas for her?

Thanks and this is Natalie :)

I am a frequent user of this forum and I told her I will submit this for my guys lol and gals. You have always served me well. This started as a maware issue so she had it removed reinstalled firefox then brought it back. She is a employee of mine and her bell via firefox stopped working so for now has been using Chrome. Anyways she went back to Firefox today and a popup appeared saying its from Microsoft that she has a virus all very suspicious to me Any ideas for her? Thanks and this is Natalie :)

所有回复 (1)

more options

It's possible that she is seeing a fake antivirus notification, which isin itself a virus, or an attempt to get you to install a virus or give a random group her information.

Please download and install malwarebytes (www.malwarebytes.com) and run a full scan, removing anything it finds. Then, update Windows entirely, and then run a scan with Windows Defender.

Let us know if this helps!