Office365 IMAP: "user is authenticated but not connected"
Recently, Thunderbird has started throwing errors when I try to connect to my Office365 account via IMAP. The error is persistent when it starts to occur, but doesn't occur every time I connect. It only seems to be related to message retrieval, because sending works fine via the Office365 SMTP interface, although slow.
The error says: "user is authenticated but not connected"
This only happens with Thunderbird 60.8.0 (64-bit) on a Ubuntu derivative. I haven't tried other platforms/versions, but I have a number of other IMAP clients that work just fine with Office365 (eg. AquaMail on Android and others), and this started recently .. after an upgrade of Thunderbird.
Here's a link to someone having a very similar problem, who contacted Microsoft help and got nowhere.
Any help?
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I googled the error because I have no idea. The first thing that came up was https://unix.stackexchange.com/questions/164823/user-is-authenticated-but-not-connected-after-changing-my-exchange-password
Have you tried deleting the password in Thunderbird? Edit> preferences > Security > passwords so it can be requested?
Hi Matt.
Thanks for the response and suggestion.
Unfortunately, I've tried the "delete your password" approach, which shows up on a few related Googles, and it doesn't work. I've also tried different entry-points for the IMAP server (eg. "aim at a specific box"), which shows up on a related thread from a guy in Australia. I've also tried the "reduce server load" approach by limiting the number of connections. None of these things work. <heavy sigh>
I'm hoping that I don't have to go to the point of deleting and/or reinstalling my Thunderbird profile or Thunderbird itself .. but that may be the next thing I try.
It's really frustrating.
deleting Thunderbird will be entirely pointless creation of work in my opinion. The issue is with the server.
Do you have one of those moronic anti virus programs that hides a password vault full of incorrect passwords somewhere. Norton's used to and it was not alone. I try and avoid Norton's in any way I can so I have no idea of the current status of that product.
Agreed about the delete/reinstall, but the issue seems to be with the IMAP client ... not directly the server.
I have several other IMAP clients that don't exhibit this problem, just Thunderbird on Linux. I'm currently checking to see if it happens with Thunderbird on Windows.
It may be a combination of corner-case errors that the client brings out in the server, whereas the other clients are "more tolerant" or "less compliant." Not sure.
The server / network issue ("authenticated but not connected") seems pretty common with Office365, though, and seems to be happening *after* authentication completes, so difficult for me to blame on a latent password problem ... but who knows?
Brain really hurts.