搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Hello! I lost all my passwords, bookmarks and history from the firefox account when reinstalling the operating system. Help me recover my data. Thank!

  • 2 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 ineantip

more options

My account: [email address removed - this is a public forum. Please do not post sensitive information.] The last synchronization of my data was on September 22, 2019. Then, on September 23, having logged in to my account in a browser on the new operating system, I found that synchronization was not happening. I am afraid to lose data. Help me please!

My account: [email address removed - this is a public forum. Please do not post sensitive information.] The last synchronization of my data was on September 22, 2019. Then, on September 23, having logged in to my account in a browser on the new operating system, I found that synchronization was not happening. I am afraid to lose data. Help me please!

由Andrew于修改

所有回复 (2)

more options

You can check if you have the "C:\Windows.old" folder that Windows might have created.

Firefox uses two locations for the Firefox profile folder, so make sure to look in the correct location. Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

Location used for the disk cache and other temporary files (Local Directory on about:profiles).

  • C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
more options

Unfortunately, reinstalling the system was with formatting the hard drive. I am disappointed that Firefox lost my data and did not load it. Aren't they stored in the cloud? Maybe there is at least a small chance to restore them? Help me please!