搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

FireFox 69.0.1 and JW Player don't play nice

more options

On websites that use JW Player for video, I get an error that the video cannot be played. These are free / non-subscription websites. I there a setting in Firefox that is preventing JW Player from playing?

On websites that use JW Player for video, I get an error that the video cannot be played. These are free / non-subscription websites. I there a setting in Firefox that is preventing JW Player from playing?

被采纳的解决方案

kenlcarter said

I finished with all extensions enabled and .... Worked fine, no problems. ... I do not understand why disabling and then enabling the same extensions resolved the problem. Strange.

If I had to guess:

Firefox cached a file during your testing that was being blocked by one of your content/ad/tracker-blocking extensions (e.g., Adblock Plus, Privacy Badger, or uBlock Origin). So currently, Firefox can run JWPlayer because it has that file at hand and doesn't need to download it again, but the problem may well return when the cached file expires out of the cache.

定位到答案原位置 👍 0

所有回复 (7)

more options

Is this with many websites, some, a few?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature:

https://support.mozilla.org/en-US/kb/content-blocking

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

more options

Thanks FredMcD and cor-el

Try this on.

Combining both suggestions, I started FireFox in safe mode at the particular website that had this problem. Worked fine, no problems.

So I went through my add-ons/extensions and disabled all that might have an impact and restarted FireFox as normal. Worked fine, no problems.

So I thought, obviously one of the disabled extensions must be creating the problem with JW Player.

So I went through and enabled 1 extension at a time, shut FireFox, and then reopened the problem website. over several openings, all worked fine, no problems.

I finished with all extensions enabled and .... Worked fine, no problems.

The only thing I noticed was an extension that FireFox had disabled (see attached) , that I can not enable or delete.

Thanks to each of you, but I do not understand why disabling and then enabling the same extensions resolved the problem. Strange.

more options

Press 'More Options' and try to update the add-on. And/or press the 'More Information' button.

more options

FredMcD

"More Options" only give me screen shot "disabled 2" with no update available.

"More Information" is unhelpful, see "Blocked"

more options

Where did you get that add-on? Have you contacted their support?

more options

选择的解决方案

kenlcarter said

I finished with all extensions enabled and .... Worked fine, no problems. ... I do not understand why disabling and then enabling the same extensions resolved the problem. Strange.

If I had to guess:

Firefox cached a file during your testing that was being blocked by one of your content/ad/tracker-blocking extensions (e.g., Adblock Plus, Privacy Badger, or uBlock Origin). So currently, Firefox can run JWPlayer because it has that file at hand and doesn't need to download it again, but the problem may well return when the cached file expires out of the cache.