Deleted spectrum acct. info (not data) to re-input and now all my emails are gone.
I've been having trouble with emails going out from our house being tagged as spam (whole other issue). I called our ISP (Spectrum) and they insist it is something to do with Thunderbird. I went into TB to delete my account specs (server/password) but not the data, so that I could start new with the settings. After trying to delete it, I kept getting a script error and then everything froze, so I had to close the application. After opening it back up, all my emails are gone (from 1999 to the present) - emails as well as folders. I've tried researching how to recover the emails but most of the suggestions have to do with problems after reloading TB and the new default profile. I have tried replacing the current profile with the files in the previous profile and it brings back some things but only to 2014, so I put everything back the way it was (with the files and folders that were in the current profile). I haven't reloaded TB, so I don't think I want to change my profile. It does get backed up by Carbonite and I'm wondering if I can restore it with a previous version of the same profile but I'm a little afraid to keep playing around without asking some more questions. And if I were to try and replace it with a previous backed up version of the current profile, do I search for the same folder name (in Carbonite) and then just replace everything?
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Really Spectrum should send someone round to fix the mess they made providing advice that was not only useless, but destructive.
I suggest you start with the information here http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Recover_Deleted_Account
Note the add-on mentioned has been replaced with https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools-ng/?src=ss
Thanks, Matt. I'm going to take it into the local computer guy in town and work with him on it. I'm a little afraid at this point to mess too much more with it until he's looked at it. If he can't help, I'll try what you suggested. Thanks for your reply.
Ana R Hubbard said
Thanks, Matt. I'm going to take it into the local computer guy in town and work with him on it. I'm a little afraid at this point to mess too much more with it until he's looked at it. If he can't help, I'll try what you suggested. Thanks for your reply.
He can always post here as well if he has questions. This thread even. Being "the computer guy" does not imply omniscience and those that admit they need more information are the most valuable in my experience.
It is also very refreshing to see someone admit they need professional help. Fixing computers and software is a complex thing that is sometimes not best undertaken as a "Do It Yourself" project.