搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Hi, Firefox crashes by itself. Tried both safe mode and reinstalling it- nothing works. It just closes by itself without any crash report. Is very ANNOYING

  • 4 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 cor-el

more options

My version of Firefox is 71.0 (32-bit). I tried to reinstall Firefox (did not help), I tried safe mode ( did not help). I tried to disable and enable hardware acceleration (did not help). Firefox just CLOSES by itself, and there is not crash reports. Is very annoying. Did RAM test- everything is ok. GPU drivers are also new (nvidia).

Flash plugin is not the problem- it was installed during this whole mess.

My version of Firefox is 71.0 (32-bit). I tried to reinstall Firefox (did not help), I tried safe mode ( did not help). I tried to disable and enable hardware acceleration (did not help). Firefox just CLOSES by itself, and there is not crash reports. Is very annoying. Did RAM test- everything is ok. GPU drivers are also new (nvidia). Flash plugin is not the problem- it was installed during this whole mess.

所有回复 (4)

more options

Noticed that I had 32bit version, reinstalled it to 64bit- the problem exists :/

more options

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows: (Note: Check both folders.)
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

more options

I have tried that, and it did not help ( I even tried removing firefox, then restarted my pc, then rechecked those folders, then restarted again, and then installed ).... Really going mad about this D

more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility