Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Unable to Restore Bookmarks. Will not bring up folder to choose file.

  • 4 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 honest30296

more options

I go to Bookmarks, Show All Bookmark, Import and Backup, Restore and click on Choose File. BUT not file show up to choose from. But I can find the Backup file in my users account. I also have a Old Firefox Data file on desktop but it not seeing it either. Firefox just stop when I try to Choose File, Import or Export.

I go to Bookmarks, Show All Bookmark, Import and Backup, Restore and click on Choose File. BUT not file show up to choose from. But I can find the Backup file in my users account. I also have a Old Firefox Data file on desktop but it not seeing it either. Firefox just stop when I try to Choose File, Import or Export.

所有回复 (4)

more options

What files do you see in the bookmarkbackups folder ?

The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once. You also see this count in the Restore menu drop-down list.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

I see the folder [C:\Users\Steve\Desktop\Old Firefox Data\g5dx7cb6.default] and the bookmarkbackups folder and the JSONLZ4 files, 16 of them.

Problem is I cannot do a restore as when I click "Choose File" nothing happens. The process just stop and does not display the files to choose from. I have follow the instructions on Firefox with not luck. Also Firefox is not doing a Backup of the Bookmarks either.

Thank you for any help.

more options

Please note I cannot Export or Import files. I try to Import from another browser and and I get the following error.

XML Parsing Error: undefined entity Location: chrome://browser/content/migration/migration.xhtml Line Number 7, Column 1: <window id="migrationWizard" </p>

more options

Does anyone have an idea what to do?