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Why are email msgs, when I dbl click on them, showing up blank as pop-ups?

  • 3 个回答
  • 1 人有此问题
  • 8 次查看
  • 最后回复者为 usanm

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Upon double clicking my email msgs, I used to get a pop-up showing the entire message. Now, when dbl-clicking on the msg, a pop-up comes up, but the entire page is black and no message is showing at all. This just happened upon the latest Firefox 64bit for Windows10 having downloaded. I also added my email website as an exception under "block pop ups" in Firefox.

Upon double clicking my email msgs, I used to get a pop-up showing the entire message. Now, when dbl-clicking on the msg, a pop-up comes up, but the entire page is black and no message is showing at all. This just happened upon the latest Firefox 64bit for Windows10 having downloaded. I also added my email website as an exception under "block pop ups" in Firefox.
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被采纳的解决方案

Actually, mine is blank now, too. In order to fix it, I had to liberalize my cookie settings for the site.

So normally I use the option "Delete cookies and site data when Firefox is closed", which is on the Privacy & Security tab of the Options page:

<center></center>

In order to get the message to load in the popup window, I granted cookie permission to https://outlook.live.com using the Exceptions dialog:

(0) Click the Manage Permissions button

(1) Paste https://outlook.live.com in the "Address of website" box

(2) Click the Allow button to add it to the list

(3) Click the Save Changes button at the lower right

Does that change work on yours?

Edit: Updated the numbering to match the new screenshot

定位到答案原位置 👍 1

所有回复 (3)

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My popup window has a little picture and text like "You can close this window now" instead of the email message. I think this started a couple weeks ago. I don't know whether Microsoft is working on fixing it. For now I think you'll need to use the reading pane to work with Outlook email in Firefox.

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选择的解决方案

Actually, mine is blank now, too. In order to fix it, I had to liberalize my cookie settings for the site.

So normally I use the option "Delete cookies and site data when Firefox is closed", which is on the Privacy & Security tab of the Options page:

<center></center>

In order to get the message to load in the popup window, I granted cookie permission to https://outlook.live.com using the Exceptions dialog:

(0) Click the Manage Permissions button

(1) Paste https://outlook.live.com in the "Address of website" box

(2) Click the Allow button to add it to the list

(3) Click the Save Changes button at the lower right

Does that change work on yours?

Edit: Updated the numbering to match the new screenshot

由jscher2000 - Support Volunteer于修改

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I had Firefox browser in "private mode", so your solution didn't work even then; however, when Firefox was taken out of private mode and back to regular, it worked. Thanx.