搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Forgeting password and losing access to email to get verification code

more options

I use university email for Firefox account, it goes like @smth.com. Recently they switched to outlook, therefore the email domain changed to @edu.smth.com, but I am still able to login into services with the old one. However, I forgot the password. Now Firefox is sending emails with verification code to the old email domain, but I only have access to the new one, so the email doesn't show. Is there any way to verify my identity and change the password without access to correct email (I did not set up secondary email, my bad)?

I use university email for Firefox account, it goes like @smth.com. Recently they switched to outlook, therefore the email domain changed to @edu.smth.com, but I am still able to login into services with the old one. However, I forgot the password. Now Firefox is sending emails with verification code to the old email domain, but I only have access to the new one, so the email doesn't show. Is there any way to verify my identity and change the password without access to correct email (I did not set up secondary email, my bad)?

所有回复 (1)

more options

Unfortunately, you won't be able to recover this account without access to your original email address.