Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Upgrade to Thunderbird 78.0 resulted in a blank email screen (fixed)

firefoxsync15
firefoxsync15
more options

Upgrading to Thunderbird version 78.0 from version 68.10 (using PatchMyPC) resulted on my three PCs in a blank email screen. All emails are still listed but when I tried to read any email, then the email was blank. The to, from and subject textboxes are not there and the email text is also not visible.

The solution is to restart Thunderbird in save mode. For this goto 'Help' and then select 'Restart with add-ons disabled'. Click on restart when it asks you if you are sure. Then another popup window appears and you have to tick the two options here. These are 'disable all add ons' and 'Reset toolbars and controls' and then click on 'make changes and restart'. After this the issue is solved. I had as far as I know no add-ons nor toolbars added to Thunderbird but in case you had, you might want to try to add these back one by one.

Upgrading to Thunderbird version 78.0 from version 68.10 (using PatchMyPC) resulted on my three PCs in a blank email screen. All emails are still listed but when I tried to read any email, then the email was blank. The to, from and subject textboxes are not there and the email text is also not visible. The solution is to restart Thunderbird in save mode. For this goto 'Help' and then select 'Restart with add-ons disabled'. Click on restart when it asks you if you are sure. Then another popup window appears and you have to tick the two options here. These are 'disable all add ons' and 'Reset toolbars and controls' and then click on 'make changes and restart'. After this the issue is solved. I had as far as I know no add-ons nor toolbars added to Thunderbird but in case you had, you might want to try to add these back one by one.

被采纳的解决方案

I had the same problem on 78.0.1 x64 on Windows 10 2004. "Disable all add-ons" made no difference (I have no add-ons). "Reset toolbars and controls" resolved the problem.

I'm happy again.

定位到答案原位置 👍 0

所有回复 (4)

curtesser
curtesser
more options

I had the same issue, another person had posted the same solution. PS - Thanks for using PatchMyPC.

hlsu
hlsu
more options

I had the same problem. The solution offered in this post solved the issue.

由hlsu于修改

SarkyGit
SarkyGit
more options

选择的解决方案

I had the same problem on 78.0.1 x64 on Windows 10 2004. "Disable all add-ons" made no difference (I have no add-ons). "Reset toolbars and controls" resolved the problem.

I'm happy again.

由SarkyGit于修改

RimersburgBoro
RimersburgBoro
more options

I have this problem this morning - several blank emails. However, my Thunderbird version shows as 68 and says it is "up to date." I have Lenovo Thinkpad Yoga x1 Windows 10 2004 I tried restarting Thunderbird w/ just reset toolbars and controls, no good. Tried restarting with both checkboxes disabling add-ons, no difference. Please help? Here is some of the troubleshooting info.: 

 Application Basics
   Name: Thunderbird
   Version: 68.11.0
   Build ID: 20200721201500

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.11.0
   OS: Windows_NT 10.0

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.comcast.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true