搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox and Prime video error "Your Device is connected to the internet using a VPN or proxy service"

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 nylans

more options

Hi,

I am getting the above error currently when I try to access amazon Prime Video using Firefox. I have loaded Firefox with all addons disabled and still get the error. I do have a VPN but was not connected to it at the time.

I can also access Amazon Prime at the same time as I am getting the error in Firefox with Microsoft Edge and Chrome with no issues.

Hi, I am getting the above error currently when I try to access amazon Prime Video using Firefox. I have loaded Firefox with all addons disabled and still get the error. I do have a VPN but was not connected to it at the time. I can also access Amazon Prime at the same time as I am getting the error in Firefox with Microsoft Edge and Chrome with no issues.

被采纳的解决方案

You can check the connection settings.

  • Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

定位到答案原位置 👍 0

所有回复 (2)

more options

选择的解决方案

You can check the connection settings.

  • Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

more options

Interesting that this issue suddenly occurred. Anyway it was defaulted to using a proxy for some reason. After I finally found where to change the setting, setting it to No Proxy fixed the issue.

Sort of funny that I did turn on my VPN and was able to access Amazon Prime 

without an error. So guess they are good at detecting the Proxy setting but not so good at detecting VPNs.

由nylans于修改