I could go to Microsoft edge to get to to my amazon account and create new access/account password. Amazon tec person said it was something to do with extension in Firefox that needed to be disabled?? If you want me to disable Firefox and use Edge or someother as default browser let me know OR tell me how to fix it xxxxx@xxxxx.xxx.xx <i>(email address removed by moderator; please do not post personal information on a public website)</i>