Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Video pane not showing up

more options

When going to a site from an email link that is supposed to have a video clip, the video pane(s) do not show up in the page displayed by the Firefox browser, although if I use Microsoft Edge, they do show up and are playable. What am I missing?

When going to a site from an email link that is supposed to have a video clip, the video pane(s) do not show up in the page displayed by the Firefox browser, although if I use Microsoft Edge, they do show up and are playable. What am I missing?

所有回复 (3)

more options

Please provide a public link (no password) that we can check out. No Personal Information Please !


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

more options

Thanks.....in Safe Mode, the videos appear and work....so what do I need to do to stock blocking content. Clicking on the shield, I set it to "Standard", but it did not solve the problem.

more options