搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Complain

  • 2 个回答
  • 1 人有此问题
  • 15 次查看
  • 最后回复者为 cor-el

more options

Am finding it difficult to logon and log in to my Gmail account and other social media websites like Twitter, Instagram and the like.

Kindly enable me useful tips as to rectify this issue

Regards.

Am finding it difficult to logon and log in to my Gmail account and other social media websites like Twitter, Instagram and the like. Kindly enable me useful tips as to rectify this issue Regards.

所有回复 (2)

more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Are you possibly using "Clear history when Firefox closes" to clear the browsing history ?

Firefox 82+ comes with a "Redirect Tracking Protection" feature to purge tracking cookies for websites that haven't been visited recently automatically, so if you clear the history then there are no visits and Firefox can clear cookies.

You can disable the feature to purge tracking cookies automatically via the about:config page.

  • privacy.purge_trackers.enabled = false

You can open the about:config page via the location/address bar. You can click the button to "Accept the Risk and Continue".