Hi Jane, you can check whether content in the page is being blocked by Firefox's Enhanced Tracking Protection feature. The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.
If it's not that, do you use any add-ons that block content in pages? Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.
If nothing comes to mind, try testing in Firefox's Safe Mode:
In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
- (menu bar) Help menu > Restart with Add-ons Disabled
and OK the restart. A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement?
Hi Jane, you can check whether content in the page is being blocked by Firefox's Enhanced Tracking Protection feature. The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: [[Enhanced Tracking Protection in Firefox for desktop]].
If it's not that, do you use any add-ons that block content in pages? Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.
If nothing comes to mind, try testing in Firefox's Safe Mode:
In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
''If Firefox is running:'' You can restart Firefox in Safe Mode using either:
* "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
* (menu bar) Help menu > Restart with Add-ons Disabled
and OK the restart. A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh).
''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh).
Any improvement?
