搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

factory reset

  • 3 个回答
  • 1 人有此问题
  • 9 次查看
  • 最后回复者为 cor-el

more options

Hi, I have reset my laptop and reinstalled firefox, but all my data is gone, can you help me recover my bookmarks and passwords saved on my firefox account

Hi, I have reset my laptop and reinstalled firefox, but all my data is gone, can you help me recover my bookmarks and passwords saved on my firefox account

由mamiafaka于修改

所有回复 (3)

more options

That doesn't sound good. Can you provide more details? Was it a windows reinstall? Is there a 'windows.old' folder on the drive?

more options

the is a windows.old but it is empty, my disk C is 49 Gb but still I don't where else it stored my files. I reinstalled firefox hoping that my bookmarks, and logins will be kept in the account but nothing happen when I log in the browser. Is there any step I dhould have take?

more options

Note that sync isn't designed to be used as a backup and you can always be unlucky if you rely on restoring data via Sync. Best is always to backup your personal data locally.

Also if you did have the reset the password of the Sync account, you also lose your personal data.