Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Sending & receiving messages for my POP account in TB stopped working this morning

  • 3 个回答
  • 1 人有此问题
  • 10 次查看
  • 最后回复者为 jcar2

k4fty
k4fty
more options

I have a W10 desktop with TB78 installed. I have several IMAP (Gmail) accounts and one POP account; the IMAP accounts still work, but the POP account (AT&T) will not send or receive messages (says password is incorrect). I checked my web email access (myAT&T) and it works fine (uses same password as TB account). I also have another W10 desktop that has TB68 installed, and it has the same problem. I have an old W7 desktop, and I downloaded TB78 to it, and it also has the same problem.

So the problem seems to affect both TB68 & TB78 and only affects the POP account. I have not changed anything in the last day. I tried disabling antivirus firewall and also tried lowering the TLS min to 1, but neither helped. The "saved passwords" for the SMTP account is correct

Any suggestions as to what happened and how I can restore that POP account in TB?

Thanks.

I have a W10 desktop with TB78 installed. I have several IMAP (Gmail) accounts and one POP account; the IMAP accounts still work, but the POP account (AT&T) will not send or receive messages (says password is incorrect). I checked my web email access (myAT&T) and it works fine (uses same password as TB account). I also have another W10 desktop that has TB68 installed, and it has the same problem. I have an old W7 desktop, and I downloaded TB78 to it, and it also has the same problem. So the problem seems to affect both TB68 & TB78 and only affects the POP account. I have not changed anything in the last day. I tried disabling antivirus firewall and also tried lowering the TLS min to 1, but neither helped. The "saved passwords" for the SMTP account is correct Any suggestions as to what happened and how I can restore that POP account in TB? Thanks.

被采纳的解决方案

Using a secure mail key?

https://support.mozilla.org/en-US/questions/1316946#answer-1373790

定位到答案原位置 👍 1

所有回复 (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

选择的解决方案

Using a secure mail key?

https://support.mozilla.org/en-US/questions/1316946#answer-1373790

k4fty
k4fty 提问者
more options

Thanks!! 

After a few false starts, I was able to create the secure key.
jcar2
jcar2
more options

That solved my problem also but still wonder why my other e-mail account didn't need to use the secure key?