Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Can't connect to POP server since rwo days

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 morninghil

morninghil
morninghil
more options

Hi, I've exhaustively checked my server settings, and they are correct (nothing's changed on my end, or per Centurylink recs). But for the last two days, Centurylink servers are timing out. Thunderbird is connecting to the server, but the connection is timing out. I can't receive or send messages through Thunderbird, and have had to resort to webmail. Not getting any help from centurylink chat. Did anything change on the Thunderbird end of things?

Hi, I've exhaustively checked my server settings, and they are correct (nothing's changed on my end, or per Centurylink recs). But for the last two days, Centurylink servers are timing out. Thunderbird is connecting to the server, but the connection is timing out. I can't receive or send messages through Thunderbird, and have had to resort to webmail. Not getting any help from centurylink chat. Did anything change on the Thunderbird end of things?
已附加屏幕截图

所有回复 (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

In order for us to better investigate this issue, we'll need some more information.

Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.

Next, we'll need you to provide answers to the following questions:

  • Does Thunderbird work in Safe Mode?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider? In as much as, is it different to the email provider?
  • What steps did you take right before this happened?
morninghil
morninghil 提问者
more options

https://pastebin.com/qj21AgkJ 

   Does Thunderbird work in Safe Mode? NO
   Do you use anti-virus and firewall software? What is the version? 
       Still using Win 7 Pro, so firewall is turned off. Using AVG Antivirus Free (current version).
   Who is the email provider? Centurylink (centurytel.net)
   Who is the internet provider? Have tried both centurylink DSL and Viasat
   What steps did you take right before this happened? Hit "check mail" button in normal fashion. I have my mail set to check manually because centurylink's spam filtering is so abysmal I check in webmail and delete spam there. Trying to teach a filter that can't learn, LOL.

Please also note I've checked through two channels (chat and twitter) with Centurylink help. Both agents admitted eventually that they are currently doing server maintenance, and the twitter agent said "it would probably be working by Wednesday." So, still not working (and they are pretty clueless, so I don't know if they will fix it but at least they issued me a ticket number), but I strongly suspect it's the centurylink POP server, not Mozilla.

Sorry for the typo in my title. Thanks.