Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox reinstalled by itself and deleted all old data

  • 5 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

more options

Hi guys, Yesterday when I found that Firefox was updated and reinstall a new version by itself and the problem is that it deleted all old data (passwords, cookies, preferences...) and I did not find the folder "old firefox data" on my desktop. Is there a way to get back all those data please?

Many Thanks

Hi guys, Yesterday when I found that Firefox was updated and reinstall a new version by itself and the problem is that it deleted all old data (passwords, cookies, preferences...) and I did not find the folder "old firefox data" on my desktop. Is there a way to get back all those data please? Many Thanks

被采纳的解决方案

Check the folder with the second latest date (not the current).

定位到答案原位置 👍 1

所有回复 (5)

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

Thanks FredMcD for your answer, I found 5 profiles

more options

选择的解决方案

Check the folder with the second latest date (not the current).

more options

Thanks FredMcD, I just went to about:profiles, and set that folder that you have shown to me as default, and Voila problem solved ;)

Thank you

more options

Glad to help. Safe Surfing.