Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

TB email deleted

  • 2 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 amagaletta

more options

Windows update caused all saved TB mail to delete. Couldn't reload them from the profile folder. ver 91.0.1

Windows update caused all saved TB mail to delete. Couldn't reload them from the profile folder. ver 91.0.1

所有回复 (2)

more options

perhaps you could explain exactly what happened here. Was this just a monthly update? What happened in Thunderbird when you opened it?

more options

Yes, it was the monthly update (Windows ver 1909, OS build 18363.1556). It took a little longer than normal to complete, but not unusual. After restart, I opened Thunderbird. The program opened normally, but all my accounts and associated data were deleted. Reset my accounts and everything worked normally. I then tried to load the old emails from the file folder in appdata. My first time dealing with this and I thought I followed the directions correctly, but nothing came back into Thunderbird.

Thanks for getting back to me; please let me know if you need more info.