Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Thunderbird 68.12.1 profile cannot be loaded . . .

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 jtrry

jtrry
jtrry
more options

Updated existing TB installation following check for update under About Thunderbird from V45 to V68.12.1 on Mac OS 11.4. Each successive update read the my existing profile and once at 68.12.1 everything works - all local folders and email send/receive are normal as long as TB is left open.

But when quitting and restarting TB the "profile cannot be loaded . . " message appears.

I have looked in troubleshooting - Profile Folder and it points to Library - Thunderbird - Profiles - and to the correct profile name.

Hard to understand how TB can use the profile to send and receive mail but then is not able to access it on startup.

Please let me know how this might be fixed.

Thank You.

Updated existing TB installation following check for update under About Thunderbird from V45 to V68.12.1 on Mac OS 11.4. Each successive update read the my existing profile and once at 68.12.1 everything works - all local folders and email send/receive are normal as long as TB is left open. But when quitting and restarting TB the "profile cannot be loaded . . " message appears. I have looked in troubleshooting - Profile Folder and it points to Library - Thunderbird - Profiles - and to the correct profile name. Hard to understand how TB can use the profile to send and receive mail but then is not able to access it on startup. Please let me know how this might be fixed. Thank You.

所有回复 (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Have you tried turning off the product and leaving it so for a few minutes. I know it is a apple, or I would say take out the battery as well.

jtrry
jtrry 提问者
more options

Shut down the Mac Book and completely powered it down for over 15 minutes then restarted. Same profile cannot be loaded . . . message appeared after starting TB.

Any ideas as to do next?

Thanks for your help