Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashing frequently even after trying most troubleshooting steps

  • 5 个回答
  • 1 人有此问题
  • 26 次查看
  • 最后回复者为 stephenp1394

more options

I’ve been having frequent crashes lately. I’ve already tried pretty much every troubleshooting step that Firefox recommends, and I tried them all multiple times. I also tried a few troubleshooting steps related to OS and hardware. I definitely could try a few more OS/hardware specific troubleshooting steps but I’m hesitant to waste time doing that considering I don’t really have any confidence that the problem is due to OS/hardware issues.

I feel like the only hope for a solution is to discover some relevant information within my Firefox crash reports. I’m not sure how difficult it would be and what the likelihood is of finding a solution via analyzing the crash reports, but I’d greatly appreciate it if anybody could take a quick look.

Please note that the crashes almost always happen when clicking on a link or button, not just on its own. Also, the issue could be related to a separate bug that’s been here ever since I started using Firefox about a year ago. The other issue I’m referring to here is when Firefox attempts to open a pop-up (such as the one that appears when clicking the “hamburger” icon in the toolbar), the pop-up itself “crashes” several times before being able to open it.

Here is the full list of the troubleshooting steps I already tried:

  • Firefox refresh
  • Firefox troubleshoot mode
  • cleared cache and cookies
  • restarted my computer
  • Firefox reinstall
  • Created a new user profile
  • Was already on the latest version of Firefox (this is actually when the issue started to happen, when I upgraded to the latest version, I never had any crashes before this update)
  • I know this doesn't really prove anything but I tested Google Chrome once the Firefox crashing issue developed and Chrome has not crashed once since the Firefox crashing issue developed (even after extended use)
  • Upgraded Mac OS (upgraded to latest version of Catalina, not Big Sur, because my Mac is not eligible for Big Sur)
  • Apple diagnostics hardware test (no issues found)
  • Malwarebytes scan (no issues found)
  • Mac OS safe mode (crashes were not happening for the time I was in safe mode, but I was not able to stay in in safe mode long enough in order to determine if the issue was truly gone)

Crash ID: bp-3bdd1c25-2453-4549-aa3b-df7070210906

Thank you for any help in advance.

I’ve been having frequent crashes lately. I’ve already tried pretty much every troubleshooting step that Firefox recommends, and I tried them all multiple times. I also tried a few troubleshooting steps related to OS and hardware. I definitely could try a few more OS/hardware specific troubleshooting steps but I’m hesitant to waste time doing that considering I don’t really have any confidence that the problem is due to OS/hardware issues. I feel like the only hope for a solution is to discover some relevant information within my Firefox crash reports. I’m not sure how difficult it would be and what the likelihood is of finding a solution via analyzing the crash reports, but I’d greatly appreciate it if anybody could take a quick look. Please note that the crashes almost always happen when clicking on a link or button, not just on its own. Also, the issue could be related to a separate bug that’s been here ever since I started using Firefox about a year ago. The other issue I’m referring to here is when Firefox attempts to open a pop-up (such as the one that appears when clicking the “hamburger” icon in the toolbar), the pop-up itself “crashes” several times before being able to open it. '''Here is the full list of the troubleshooting steps I already tried:''' * Firefox refresh * Firefox troubleshoot mode * cleared cache and cookies * restarted my computer * Firefox reinstall * Created a new user profile * Was already on the latest version of Firefox (this is actually when the issue started to happen, when I upgraded to the latest version, I never had any crashes before this update) * I know this doesn't really prove anything but I tested Google Chrome once the Firefox crashing issue developed and Chrome has not crashed once since the Firefox crashing issue developed (even after extended use) * Upgraded Mac OS (upgraded to latest version of Catalina, not Big Sur, because my Mac is not eligible for Big Sur) * Apple diagnostics hardware test (no issues found) * Malwarebytes scan (no issues found) * Mac OS safe mode (crashes were not happening for the time I was in safe mode, but I was not able to stay in in safe mode long enough in order to determine if the issue was truly gone) '''Crash ID: bp-3bdd1c25-2453-4549-aa3b-df7070210906''' Thank you for any help in advance.

由stephenp1394于修改

所有回复 (5)

more options

I usually don't tinker with Mac issues, but this is another chance to use strace or the Mac equivalent. Can you verify if it's trace or dtruss?

more options

You can try to disable Accessibility Services in Firefox if you do not need to use them.

more options

Thank you for the reply but I’ve honestly never heard of dtruss or trace and it’s a little confusing at first glance after just looking it up, what exactly do you want me to do?

more options

Okay thank you I just disabled it, going to try that.

more options

thank you for the suggestion but disabling Accessibility Services did not work, does anybody have any other potential solutions? I'd greatly appreciate any other suggestions as I really need to continue using FF if possible. Thank you.