Attachments not opening in my AOL mail
Attachment not Opening
I cannot open any attachments through AOL using the Firefox browser. The attachment is there but when I try to select it it it does not open with all types of attachments (.doc, .xls, .pdf, .etc..). This only occurs with Firefox and started today. Chrome it works. Using Firefox latest version. Please advise
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Are there messages in the Web Console when you start the download related to this issue ?
- "3-bar" menu button -> Web Developer or Tools -> Browser Tools -> Web Developer Tools
- https://developer.mozilla.org/en-US/docs/Tools/Web_Console
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for related messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems