Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox Not Connecting to Internet

  • 4 个回答
  • 1 人有此问题
  • 6 次查看
  • 最后回复者为 FredMcD

richbanks01
richbanks01
more options

I've used Firefox on this same Mac for several years without a problem. Suddenly, this morning, the browser stopped working. Since then, I've cleared cookies and cache, and uninstalled and reinstalled Firefox. Still, no matter the website I try to connect with, I get the same message, "Hmm. We're having trouble finding that site." According to Mozilla, my Mac OS, 10.14.6, is still supported. Help!

I've used Firefox on this same Mac for several years without a problem. Suddenly, this morning, the browser stopped working. Since then, I've cleared cookies and cache, and uninstalled and reinstalled Firefox. Still, no matter the website I try to connect with, I get the same message, "Hmm. We're having trouble finding that site." According to Mozilla, my Mac OS, 10.14.6, is still supported. Help!

被采纳的解决方案

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

定位到答案原位置 👍 0

所有回复 (4)

richbanks01
richbanks01 提问者
more options

I should also note that Chrome seems to be connecting to internet, but Safari is not. My version of Firefox is 94.0.1.

FredMcD
FredMcD
more options

选择的解决方案

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

richbanks01
richbanks01 提问者
more options

Thanks, Fred. As with so many of these issues, I'm not sure what solved the problem. I just kept throwing ideas, including yours at it, then turned off the computer, let it rest, and -- amazingly -- I'm back in business. I think you were on to something about security protocols, however, since Safari and Messages both went offline, as well as Firefox. Thanks for your help, R

FredMcD
FredMcD
more options

Glad to help. Safe Surfing.

It might have been a corrupted or locked file.