搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

crashes even in safe mode

  • 2 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 FredMcD

more options

Firefox has been crashing all afternoon. Here are the crash reports. It is even crashing in safe mode. Firefox is up to date. All drivers are up to date. No malware found. bp-e8ece767-e2ab-413c-9c05-f89fd0211220 12/20/2021, 5:19 PM View bp-b50117d8-8c22-4b5c-aa2a-98b3f0211220 12/20/2021, 5:19 PM View bp-36f6abaa-012c-4c23-8198-d2b410211220 12/20/2021, 5:19 PM View bp-5e229ac9-b881-4d29-821d-7700e0211220 12/20/2021, 5:19 PM View bp-397d037d-8f07-42ab-a6a9-9fe180211220 12/20/2021, 5:19 PM View bp-1695b8d6-89ef-46a3-a218-6cbfa0211220 12/20/2021, 5:19 PM View bp-99676870-058b-4fe9-873b-ec0950211220 12/20/2021, 5:19 PM View bp-248791e5-0899-474f-9309-101de0211220 12/20/2021, 5:19 PM View bp-b946a395-0aba-46ec-872f-55a480211220 12/20/2021, 5:19 PM View bp-7c9432a1-3926-46c0-94e8-48c7e0211220

Firefox has been crashing all afternoon. Here are the crash reports. It is even crashing in safe mode. Firefox is up to date. All drivers are up to date. No malware found. bp-e8ece767-e2ab-413c-9c05-f89fd0211220 12/20/2021, 5:19 PM View bp-b50117d8-8c22-4b5c-aa2a-98b3f0211220 12/20/2021, 5:19 PM View bp-36f6abaa-012c-4c23-8198-d2b410211220 12/20/2021, 5:19 PM View bp-5e229ac9-b881-4d29-821d-7700e0211220 12/20/2021, 5:19 PM View bp-397d037d-8f07-42ab-a6a9-9fe180211220 12/20/2021, 5:19 PM View bp-1695b8d6-89ef-46a3-a218-6cbfa0211220 12/20/2021, 5:19 PM View bp-99676870-058b-4fe9-873b-ec0950211220 12/20/2021, 5:19 PM View bp-248791e5-0899-474f-9309-101de0211220 12/20/2021, 5:19 PM View bp-b946a395-0aba-46ec-872f-55a480211220 12/20/2021, 5:19 PM View bp-7c9432a1-3926-46c0-94e8-48c7e0211220

所有回复 (2)

more options

bp-b50117d8-8c22-4b5c-aa2a-98b3f0211220 Signature: OOM | large | mozalloc_abort | webrender::renderer::Renderer::update_texture_cache

Uptime 233 seconds (3 minutes and 53 seconds)

MOZ_CRASH Reason (Sanitized) : out of memory: 0x0000000000100000 bytes requested

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1705430 NEW --- Crash in [@ OOM | large | mozalloc_abort | webrender::renderer::Renderer::update_texture_cache]

more options

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}