搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Missing folder

  • 14 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 musiclady1949

more options

I tried following these instructions but it didn't work. I still can't find the missing folder:

he Server Type is shown in the Server Settings section of Tools/Account Settings. If it's a POP account, the folders are probably not missing, just hidden. Help/Troubleshooting, Profile Folder, click Open Folder, close TB, open the Mail subfolder and then the subfolder named after the account, e.g. pop.mail.yahoo.com. Do you see files without extensions, named after folders, or similar files in sbd folders? Do any of these files have the name of the missing folders?

I hope someone can help! Thanks.

I tried following these instructions but it didn't work. I still can't find the missing folder: he Server Type is shown in the Server Settings section of Tools/Account Settings. If it's a POP account, the folders are probably not missing, just hidden. Help/Troubleshooting, Profile Folder, click Open Folder, close TB, open the Mail subfolder and then the subfolder named after the account, e.g. pop.mail.yahoo.com. Do you see files without extensions, named after folders, or similar files in sbd folders? Do any of these files have the name of the missing folders? I hope someone can help! Thanks.

被采纳的解决方案

Try this: create a new folder in the desired location, then select all the messages in the misplaced folder and move them to the new folder (right-click, Move To...), confirm the move, then delete the original folder.

定位到答案原位置 👍 1

所有回复 (14)

more options

What is the Server Type for the account? Do you see the folder in the webmail view of the account?

more options

Server type? I have Windows 10. Is that what you mean? Please advise. And Merry Christmas! Not sure what you mean by "webmail view of the account". Is there a webview of Thunderbird? Thanks.

more options

See the attached picture. Webmail is how you view the account when logging into the mail provider's website, e.g. gmail.com.

more options

OK, server type is IMAP Mail Server. What next? Thanks.

more options

Right-click the account in the Folder Pane, Subscribe..., Refresh, and see if the missing folder is unchecked (not subscribed), and if so subscribe it.

more options

"Folder pane"? I don't see that. I see "copies and folders" but when I right click it subscribe is not an opion. Can you please send a screenshot? Thanks.

more options

See attached picture.

more options

Ah! OK. I mistakenly moved it to another folder and it was "hiding"!

more options

How do I move the folder to another location? Thanks.

more options

drag and drop works for me with the mouise, and I assume you as it would explain your folder moving in the first place.

more options

I've tried that several times to no avail.

more options

Any other suggestions on how to move the folder? Thanks.

more options

选择的解决方案

Try this: create a new folder in the desired location, then select all the messages in the misplaced folder and move them to the new folder (right-click, Move To...), confirm the move, then delete the original folder.

more options

Great idea! Thanks so much for your help. Happy New Year!